Contact the Studio

We read every message ourselves. Send us a note and Fiona or one of the team will reply within 24 hours.

Send a Message

Studio Details

Email:
support@nexuscoreanimal.com

Response time:
Within 24 hours on business days. We do not use automated bots to handle your message.

Registered office:
860 Bridge Square, Nottingham, NG2 0SX

Operating company:
Nexus Core Animal Studios Ltd

Quick Answers

My Leaf Coins disappeared — what happened?

Leaf Coins are held in your browser's session memory and reset when you close or refresh the page. This is by design — simply reload and your daily allocation is restored. No coins are stored on our servers.

A game widget isn't loading properly. What should I try?

Try a hard refresh (Ctrl+Shift+R on Windows, Cmd+Shift+R on Mac). If the issue persists, try a different browser. We test on Chrome, Firefox, Safari, and Edge — if none of those work, do send us a message with the browser name and version.

Is there any way to save my progress between visits?

An optional lightweight profile feature may be available — check the homepage for the latest status. Either way, your daily Leaf Coin bonus resets each visit, so there's always a fresh start waiting for you.

How do I report a concern about responsible play?

Please visit our Responsible Play page for helpline details and support organisations. You can also email us directly — we will respond with care and without judgement.